Cancellations by Guests

 

Individual Bookings

We require 48 hours notice (prior to your tours departure time) to cancel or change your tour without penalty.

  • Cancellations made 48 hours or more before your departure time are eligible for a full refund.
  • Cancellations within 48 hours of your departure time are not eligible for a refund*.
  • No-shows are not eligible for a refund.
  • If you reduce the number of guests 48 hours or more before your departure time – a reduction in price will be given to reflect the updated number of participants.
  • If you reduce the number of guests within 48 hours of your departure time you will still be charged for all guests that were booked prior to the 48 hours notice required for cancellations or changes.
Group Bookings (9 or more) and Private Tours

We require 4 days notice (prior to a tours departure time) to cancel or change a tour without penalty.

  • Cancellations made 4 days or more before your departure time are eligible for a full refund (excluding the deposit taken at the time of booking).
  • Cancellations within 4 days of your departure time are not eligible for a refund*.
  • No-shows are not eligible for a refund.
  • If you reduce the number of guests 4 days or more before your departure time– a reduction in price will be given to reflect the updated number of guests.
  • If you reduce the number of guests within 4 days of your departure time you will still be charged for all guests that were booked prior to the 4 days notice required for cancellations or changes.

*Exceptions may be made in certain circumstances subject to the discretion of Canadian Rockies Rafting Co. LTD. This includes but is not limited to: family or medical emergencies, death, unforeseen transport/access issues due to accidents or road blockages.

Cancellations by Canadian Rockies Rafting Co. LTD.

Canadian Rockies Rafting Co. LTD. reserve the right to cancel or change a tour at any time for any given reason. This includes but is not limited to:

  • Adverse water
  • Dangerous weather and related conditions
  • Safety concerns
  • Insufficient bookings

 

Wherever possible, Canadian Rockies Rafting Co. LTD. will provide advanced notice of cancellations or changes before your tour departure. In the event of a cancellation by Canadian Rockies Rafting Co. LTD., a comparable solution will be offered. It will be at your own discretion whether you choose to accept the solution offered or request a full refund. If Canadian Rockies Rafting Co. LTD.  changes the location of a tour (i.e. from the Horseshoe Canyon to the Kananaskis River) due to safety concerns, you are not eligible for a refund as this is considered a comparable solution.