You have questions.

We have answers!

After a safe and successful 2020 rafting season, Canadian Rockies Rafting is excited for another epic season on the water.  We continue to follow the most up to date regulations surrounding Covid-19; keeping the safety of staff and guests at the forefront of our operation.  We are fully set up to provide you a safe, fun and memorable river adventure. Below you will find our outlined Covid-19 procedures to give you an idea of what to expect.  

 

The Basics – Summary;

  • We are excited to accommodate smaller parties as of July 1st; guests can expect to share the raft with other groups while on the river.
  • All gear is washed and disinfected after every use; like previous years, all gear and equipment is washed and disinfected, however, extra measures have been implemented to the cleaning process; gear gets thoroughly cleaned, disinfected and dried before it goes back into circulation.
  • Covid-19 procedures; face masks, hand sanitizer and social distancing is required at certain points throughout your trip for your safety and the staff’s.

 

Booking Process;

  • You’ll be asked questions relating to Covid-19 and our Booking terms at time of your booking.

 

Two Day Confirmation;

  • You’ll be contacted via email two days prior to your trip departure with Covid-19 specifics questions. If any questions are answered with “yes” we will not be able to take any of your party rafting and ask you contact us immediately.

 

When contacted, these are the questions we will be asking;

  • Are you, or anyone in your party, displaying symptoms of Covid-19?
  • Have you, or anyone in your party, been in contact with someone who has tested positive for Covid-19 in the last 14 days?

 

Check In/Gear Up Process;

  • When you arrive at our river base located at the Stoney Nakoda Resort and Casino, you will be greeted by a member of staff who will check you in.
  • We will ask you grab a seat at one of our benches. Please stay at that table and respect social distancing around the base area.
  • After Check-ins, we will start the Gear Up process and the Trip Leader will explain the overview of your tour.
  • We encourage changing at the car, however, there are changing rooms. Changing rooms are split into Male and Female with a capacity of 8 people per changing room and masks will be required while in the changing rooms.
  • Once changed, we ask you to head back over to the benches for the safety talk.

 

Transport Procedure;

  • After the safety talk, we will invite you to load the bus.
  • We will ask everyone to load the bus.
  • You will be required to wear a non-surgical face mask while on our transport.

 

On The River;

  • Relax and have fun, it’s time to go Rafting!
  • Masks won’t be required to be worn by you on the river. The guide will have one in case they need to be in close proximity to you or your group members.

 

End Of Trip;

  • Once off river, we will ask you load the bus again.
  • You will be required to wear a non-surgical face mask while on our transport.
  • Keep in mind social distancing measures around the River Base.
  • All staff will be around to answer any questions about the trip or inquires on how to get the photos.

 

The above policy and procedures have been implemented for the safety of staff and guests.  All the measures have been implemented based off the guidelines from the World Health Organization, Alberta Health, Alberta Ministry of Transportation and PROAOA which, is the Professional River Outfitters Association of Alberta.

 

We are excited for the 2021 summer season and hope to see you soon!